People often think slow internet must be down to their broadband provider. Whether youre bingewatching the lastest sky original boxset, gaming online, streaming netflix in the bedroom or downloading the lastest premiere from sky cinema the whole house can be online at the same time and experience. Thanks to a rule change brought in during 2018, isps must now advertise the average speed at least 50% of customers can get. Because of this and to get the signal to elsewhere in the house further away i long ago installed a tplink powerline system host module attached to the router, client. Average download speeds of 36mb or 66mb for fibre fttc enabled areas. Aug 23, 2012 stereotypeembracing isp plusnet has added a new tier of fibre optic broadband, offering speeds up to 76mbs. Stereotypeembracing isp plusnet has added a new tier of fibreoptic broadband, offering speeds up to 76mbs. Plusnet offers a range of home broadband packages with phone included. Plusnet unlimited fibre extra is one of the cheapest fibre packages when compared to similar offerings from other providers. Plusnet fibre broadband comes in 2 speed tiers, including up to 36mbps and up to 66mbps on average.
Plusnet pushes its ukfibreoptic broadband to 76mbs engadget. Plusnet unlimited fibre extra average download speeds 66mb, average upload speeds 18mb, unlimited usage all three deals are unlimited, with no traffic prioritisation. You can get download speeds averaging 10mbps with unlimited broadband. Aug 11, 20 this is the router plusnet supplies with its fibre optic broadband service which provides customers with speeds of up to 76 megabit mbps. We thought it might be a problem with the router and phoned plusnet. Upd2 plusnet launch new hub one fibre router and self. I have been out of contract for some months now and enquired about renewing a contract but with no calls included. Off to other provider fibre in 2 weeks hope no problem cant come too soon. Note the higher bt upload speeds are for their fttp services so thats not really comparable to plusnets fibre package.
Heavily penalised for being unable to access fibre and not being a new customer. Flexible and affordable sim only deals with no contract. Unlimited fibre extra average download speeds of 66mb. Plusnet is cranking up download speeds from 38mb to 52mb for unlimited fibre broadband customers. Theyll remember your settings, improve social media features. But theres a sting in the tail, as upload speed is reduced.
Plusnet current problems, issues and service status downdetector. And they seem unable and incapable of doing anything about it. Plusnet has one of the fastest upload speeds on its 66mbps unlimited fibre extra broadband deal, at 19mbps, while you can get 9. Did you know that a fault can be declared if the line rate drops by more than 25% over a 14 day continuous period.
A brief video showing a standard fibre ssfp service specific faceplate phone socket. There are many similar complaints on the plusnet community forum so id suggest you register there and ask for somebody to get your profile corrected. If youre a standard broadband adsl customer, try requesting a line speed estimate from a fibre broadband provider to see how it compares to your existing speed. From the 11th of november, fibre customers will be changed to a selfinstall process and receive our latest hardware, the plusnet hub one this means it will no longer be necessary to wait in for an engineer to attend your property to setup the connection, and on the day your connection goes live you can setup the router at your leisure. Lucky if i can get 1mbps download but upload not affected. Slow download speeds blighting plusnet users on saturday. Plusnet pushes its ukfibreoptic broadband to 76mbs.
Plusnet unlimited fibre extra broadband features, deals. For more help and support videos, why not subscribe to our youtube cha. Probably the cause is when you changed speed, when you went back to 38 they started a new contract on the lower upload speed which is. The revamped extra fibre package now offers upload speeds of up to 19. Thats because their internal hardware is very slow and cant process all of the signals coming in at one time. Our unlimited fibre has a maximum download speed of 40mbps 55mpbs if youre on plusnet unlimited fibre, which is no longer sold. Syncing at full 40mb but only achieving 20mb for last 2 days. Use 5ghz band only and change all your ethernet cable to cat 6 even the small cable from modem to router. I have been with plusnet for several years and am only able to get about 3. While some may want to describe their individual problems as a national outage with a broadband provider, when we investigated reports of slow speeds for plusnet broadband customers we were able to see some 5 to 10% that were affected. Im using what plusnet supplied when i upgraded to fibre an openreach modem and a wireless router. Plusnet broadband deals compare with broadband finder.
Again, plusnets attachment to bt gives them a similar data limit, i. Can a bt smart hub be used with a plusnet fibre broadband. When it comes to their highest fibre package, plusnet are again in the middle of the pack. Follow these steps to resolve a problem with a fibre optic broadband connection which appears to be performing slowly. Line rental option comes with pay as you go calls that ensures you pay only for the calls that you make. Based on speed available to at least 50% of customers at peak time 8. I need to make a decision today about changing over to either infinity 2 or plusnet fibre. Plusnet unlimited fibre comes with no monthly caps and no traffic shaping. Very slow connection of 1gbps fibre broadband page 4. All plusnet broadband deals for new customers and existing come with unlimited internet usage. If i use a download manager that opens 20 concurrent connections i can hit the full 8mbsec. Slow speeds, slow service, no service, no response to requests for help.
Constant buffering, hideous download speeds, and continually altering internet performance all round. Download speeds on plusnet copper wire connection have been in steady. Plusnet unlimited fibre customers get average speeds of 36mbps, while those. Bts broadband services are widely available and account for around a third of the uk market share. The uswitch broadband speed test is a freetouse service that analyses your broadband speed in seconds. This includes both adsl and fibre broadband, so you can get downloading regardless of which speed works for you. Update identifying slow speed as a fault on fttc superfast broadband lines. That means you can download and upload as much as you want and never be charged extra. Plusnet customer support is one of the best in the industry. We have our home phone and broadband with orange 2mbs, ive checked out the pricing for both and bt comes to just over. Alongside, you can make calls to plusnet numbers and support for no extra cost. Using the plusnet router my speed when not particularly close to it was comparatively slow for fibre, whereas a tplink powerline closer was far faster and that was the one i used when in the kitchen.
Bts superfast fibre broadband is just what you need to stay connected, so you can do all the things you love online. Plusnet fibre upload speed reduction moneysavingexpert forum. We recommend getting plusnet protect powered by mcafee. About a ago we got an adsl line installed in our house, for the first week our internet was really good we ran at 50ms ping, 3. Even though our network wont slow down noticeably at peak times between 8pm and 10pm, some specific websites or downloads might.
Traffic management is only found on older plusnet products. Plusnet drops fibre upload speeds to only 2mbitssec. Im assuming its due to congestion but noticed on plusnet forums that they dont confirm this is the case. Slow, slow and even slower, and this despite the change to fibre connection. I swapped to plusnet fibre unlimited from sky fibre unlimited, expecting to get at least the same speeds as i was with sky who arent known for providing the best service however, despite my modem router showing a line speed of 65 mbps, im only getting 22 29 mbps when doing speed tests even. We also have sky broadband ultrafast meaning you can get even faster, average download speeds of 145mbps. Its standard broadband service adsl is delivered over its traditional copper cable telephone network and offers download speeds of up to 17mb together with a range of capped and unlimited usage plans. Guides for our phone and broadband packages plusnet. They can also add youview tv, which includes 70 freeview tv and radio channels and ondemand content, as well as the 20 premium entertainment channels and bt sport lite. If you have any of the recent plusnet packages such as plusnet unlimited broadband or plusnet fibre. I swapped to plusnet fibre unlimited from sky fibre unlimited, expecting to get at least the same speeds as i was with sky who arent known for providing the best service however, despite my modem router showing a line speed of 65 mbps, im only getting 22. The model is in fact a technicolour tg582n which is also. Truly unlimited usage ensures that there is no slow down at peak times. After 18 months we renewed our contract and were given a slight discount.
Hi, i would be very grateful for any advice on sorting my broadband problem. For each one you can choose between a contract of 12 months or 18 months, and you can get the unlimited deal on a 30day rolling deal with no contract. Jul 25, 2014 why am i not getting my full internet speed on fiber. Why am i not getting my full internet speed on fiber. My braodband is really slow and is diping in and out of signal keep losing it i contacted plusnet they ssid something connected to my broadband was slowing it down and using a lot of its power the only things conected to my wifi are my phone tablet sky tv and my heating control surely this is not overloading the wifi. Average speeds are based on the download speeds of at least 50 % of customers. Apr 11, 2020 plusnet unlimited fibre comes with no monthly caps and no traffic shaping. Download speeds on my windows and mac machines are 200kbsec. Faster upload speeds was one of the chief benefits of moving to fibre broadband, but plusnets new package sees speeds reduced to adsl levels. My 1gbps fiber broadband internet is very very slow. They sent a new router and speeds are much better again. The plusnet hub one will allow plusnet fibre customers to install their own broadband, eliminating the need for an engineer. This is the router plusnet supplies with its fibre optic broadband service which provides customers with speeds of up to 76 megabit mbps.
Plusnets upload speeds are not incredible, but theyre generally on the same level as other providers within the same price bracket. The 10mbps standard broadband deal offers just a 1mbps upload speed, but dont panic youll be using your download speed 99. If you want faster speeds and your lines capable, you might want to upgrade to unlimited fibre extra. We use cookies from plusnet and our partners so that you get the best experience on our website. From handphone only got download 100mbps up 80mbps. Viruses also slow everything down, so make sure your computers are protected against them. Fibre broadband speed is described as average download speed of 66mb and average upload speed of 18mb on unlimited fibre extra and average download speed of 36mb and average upload speed of 9mb on. The full speed product fibre extra should still be upto 20mbps upstream.
Installed fibre, but your connection is still slow. I lost 66% of speed download, the upload seem to stay around 17mb. Broadband fair use and traffic management policies choose. Plusnet current problems, issues and service status.
We moved into our current property in december 2018 and transferred our plusnet fibre broadband over from our previous house. Take a look at our guide to plusnet broadband to find out more. If you find that your speed is much slower than the lowest estimated value you. Plusnets fibre broadband is unlimited, so theres no need to worry about hitting a download cap.
I thought okay maybe its a problem with a switch or the firewall so i plugged my test machines directly into the fiber connection and still same issue. New fiber installation resulting in slow download speeds. Plusnets unlimited internet package is a basic adsl service, with average speeds of 10mbitssec. Althought i complained 2times at plaza singapura customer service, 126778 4. You can make further savings with its promotional offers, cashback and reward cards.
Plusnet provides three broadband products, each with a different average speed. Jun 17, 2015 faster upload speeds was one of the chief benefits of moving to fibre broadband, but plusnet s new package sees speeds reduced to adsl levels. Plusnet offers broadband internet and phone service using dsl and fibre technology. However, we kept getting disconnected, slow speeds and all sorts of problems. Jun 19, 2016 new customers taking the 40mbps top speed now only get 2mbps up whereas it used to be upto 10mbps. Unlimited 10mb average download speed unlimited fibre 36mb average download speed unlimited fibre extra 66mb average download speed. Compare plusnet broadband deals compare the market.
Sep 17, 2017 slow download speeds blighting plusnet users on saturday. Plusnet offers superfast fibre broadband, with customers getting a choice of which fibre to go for. Plusnet s unlimited internet package is a basic adsl service, with average speeds of 10mbitssec. Youll get a hub one router chucked in free with a plusnet fibre optic broadband package either unlimited fibre or unlimited fibre extra. Plusnet drops fibre upload speeds to only 2mbitssec expert. Both fibre options are available either as broadband only or in a broadband and phone package. Sep 19, 2019 when it comes to their highest fibre package, plusnet are again in the middle of the pack.
Find out how to improve your plusnet internet speed and download free internet tools e. The simple unlimited, plusnets adsl package, instead comes with the hub zero. Initially you start off very low and it is recommended you switch your router off and on a couple of times a day to encourage bt, whose work is done automatically at the exchange. I have been with plusnet since dec 14, tried out 76 download from 38 briefly in feb this year but change back to 38 as little. The simple unlimited, plusnet s adsl package, instead comes with the hub zero. Plusnet s upload speeds are not incredible, but theyre generally on the same level as other providers within the same price bracket.
The package you chose unlimited fibre gives you an average download speed of 36mb at peaktimes in the evening and, depending on your line speed estimate you might be able to upgrade to unlimited fibre extra which provides an average download speed of 66mb. Download speeds on plusnet copper wire connection have been in steady decline for the past year. Very slow connection of 1gbps fibre broadband i had this issue when i first upgraged to 1gbps. Update identifying slow speed as a fault on fttc superfast. The package you chose unlimited fibre gives you an average download speed of 36mb at peaktimes in the evening and, depending on your line speed. Slow speeds on plusnet following fttc install fibre. Its gone slow fairly suddenly initially connections to many websites were timing out esp. I reckon your download speed, on fibre from plusnet, is good.
Mar 23, 20 i need to make a decision today about changing over to either infinity 2 or plusnet fibre. My service from plusnet is now far worse than it was before the change. Most people arent familiar with the point at which bt identifies slow speeds as a fault on its fibretothecabinet fttc based superfast broadband isp network. By miguel leivagomez posted on jul 25, 2014 jul 23. Just upgraded to plusnet fibre and the the 14 days cancellation. Our network reaches over 99% of the uk, so weve got you covered. Fibre broadband deals on unlimited sky fibre broadband.
Jun 19, 2016 we signed up to plusnet fibre, maximum speeds up to 80mbps and had few problems. With the wireless plusnet supplied router in the living room, download speed on my fibre broadband measured from a laptop in the kitchen was not very good around 1215mbps. The first thing that will determine how fast your broadband can be is the package you have selected. Unlimited fibre customers receive the plusnet hub one plusnets fastest ever router. Hyperoptic offer the fastest fullfibre broadband in the uk, with a 1gb 900mb average speed package that. Plusnet has announced that it is launching selfinstallation for fibre customers in the form of a brand new router. Slow fibre, fast speed test telkom community 11702.